A Study on Enterprise Network Role of Brac Bank

A STUDY ON ENTERPRISE NETWORK ROLE OF BRAC BANK by Sabina Kamal ID: 0631038 An Internship Report Presented in Partial Fulfillment of the Requirements for the Degree Bachelor of Science in Electronics & Telecommunication Engineering INDEPENDENT UNIVERSITY, BANGLADESH May 2011 Internship A STUDY ON ENTERPRISE NETWORK ROLE OF BRAC BANK by Sabina Kamal ID: 0631038 has been approved May 2011 ______________________________ Dr. Firoz Ahmed Assistant Professor School of Engineering & Computer Science Independent University, Bangladesh ABSTRACTThis internship report is an exclusive study of Enterprise Network role at BRAC Bank Ltd. The main Objective of this report is to get the practical experience through observing all sort of network solution to business systems and applications of Bank through flexible Data communication model, Moreover the strategic direction of enterprise network places high value on data communication systems which can support various distribution channel like Branch, SMESC, CRM, ATM etc. through LAN & WAN and also ensure utilization of internet and intranet effectively. iii ACKNOWLEDGEMENTSFirst of all I wish to convey our heartfelt thanks and gratitude to Almighty Allah to complete the internship successfully and also those who all rendered their cooperation in making this report. Without their assistance I could not have completed my internship. I like to convey my sincere and cavernous sense of respect and appreciation to my supervisor Dr. Feroz Ahmed, for his persistent support and guidance throughout the whole program and also for giving me the opportunity to work with this project. I would like to express my heartiest gratitude to my co-supervisor Mr.Mohammad Morshed, (Analyst, Technology User Infrastructure, BRAC Bank Limited). Discussions with him about various topics have enriched my conception and knowledge about this internship. I also convey grateful thanks to Mohammad Fakrul Alam (Senior Manager of Network Service) and Md. Mahbubul Alam (Network Analyst) of Technology Operations division of BRAC Bank Ltd. The completion of this report would not have been possible without the help of the people who provided tremendous amount of help and support in the making of this report. I acknowledge expressing heartiest gratitude to my honorable supervisor.My internship achieved its desired success. This internship gives me the opportunity to practically work on the overall technology based banking systems, focusing on the various aspects & analysis. Accomplishing the report, I gathered a thorough idea and view on various Issues about how to maintain or support of a Banking System. iv TABLE OF CONTENTS Page LIST OF TABLES †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. LIST OF FIGURES †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. CHAPTER †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 1 INTRODUCTION †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 1. 1 1. 2 1. 3 1. 4 1. 2 Introduction †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Origin of the Report †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Objective of the internship†¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚ ¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Scope†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ About BRAC BANK†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 1 1 1 2 3 3 6 6 8 8 x xi ENTERPRISE NETWORK ROLE†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 2. 1 2. 2 Enterprise Network Role at BRAC BANK †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Daily, Weekly, Monthly & Other regular duties †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 2. 2. 1 Daily Activates†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Monitoring Total Network†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. . 2. 1. 1 8 8 2. 2. 1. 2 LAN & WAN Support for Total Network†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. v 2. 2. 1. 3 LAN / WAN security†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 2. 2. 1. 4 Internet connectivity†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 2. 2. 1. 5 Western Union and Other Remittance Program †¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 2. 2. 1. 6 SWIFT server administration †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦ 2. 2. 1. 7 APN connectivity †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦ 8 8 9 9 9 9 9 10 10 10 10 11 11 13 15 16 17 2. 2. 1. 8 Allocation of IP†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 2. 2. 1. 9 Network devices health check †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦.. 2. 2. 2 Weekly Activities†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 2. 2. 2. 1 Configuration Back†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 2. . 3 Monthly Activities†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 2. 2. 3. 1 SWIFT archive and backup†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 3 NETWORK ARCHITECTURE DESIGN 3. 1 3. 2 3. 3 3. 4 3. 5 Data Center Architecture †¦Ã¢â‚¬ ¦Ã¢â ‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Omnibus Architecture †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Eldorado Architecture †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Network Architecture of Branches †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Network Architecture of a sample Branch†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦ vi 3. 6 4 ATM Architecture†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 22 19 19 20 21 21 21 21 22 22 22 22 23 23 30 30 30 LINK ESTABLISHMENT, CONF IGURATION AND TROUBLESHOOTING 4. 1 4. 4. 3 4. 4 New link deployment†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Link vendor selection †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Network maintenance†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Link monitoring & maintenance†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 4. 4. 1 4. 4. 2 4. 5 Branch Link monitoring & maintenance†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. ATM link monitoring & maintenance†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Link troubleshoot checklist†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â ‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 4. 5. 1 4. 5. 2 Radio Link†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Fiber Link†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 4. 6 5 Remote access policy†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Wi-Fi AND INTERNET CONNECTIVITY†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 5. 1 Wi-Fi activation†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ BANDWIDTH MANAGEMENT AND MONITORIN†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã ¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 6. 1 6. 2 Overview of Bandwidth management†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Bandwidth Management at BRAC Bank†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ vii 6. 3 OpUtils†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 6. 3. 1 Switch Port Mapper†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 6. 3. 2 IP Address Manager†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 30 32 34 37 37 37 42 44 45 7 MAINTENANCE OF GRAMEENPHONE APN†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 7. 1 Maintenance of GP Access point Network†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 7. 1. 1 GP Huawei Modem Installation†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 7. 1. 2 ZTE Modem Installation†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 7. 1. 3 ADN Modem Installation†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 8 CONNECTIVITY AND ADMINISTRATION OF ALL PAYMENT NETWORK SOFTWARE†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 8. 1 Western Union†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 8. 1. 1 Installation process†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 8. 2 SWIFT†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 8. 2. 1 BRAC Bank Swift Network Diagram†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 8. 2. 2 SWIFT Infrastructure Overview†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 8. 2. 3 Maintaining the SWIFT environment†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 8. 2. 3. 1 Daily activities†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢ € ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 45 45 65 66 66 68 68 viii 8. 2. 3. 2 Weekly activities†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦. 8. 2. 3. 3 Monthly activities †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 8. 2. 3. 4 Yearly activities†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. MAINTENANCE, MONITORING & SUPPORT†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 9. 1 9. 2 Overview†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. What's Up Gold†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â ‚¬ ¦ 9. 2. 1 Create a New Map†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 9. 2. 2 What’sUpGold Web Server†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 10 CONCLUSION†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. REFFERENCES†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 68 68 69 70 70 70 70 74 75 76 ix LIST OF TABLES Table 4. 1 Issues related link vendor selection 8. 1 Support Level 8. 2 User format for Western union 8. 3 Terms and description of SWIFT Page 20 64 65 67 x LIST OF FIGURES Figure 3. 1 3. 2 3. 3 3. 4 3. 5 3. 6 3. 7 4. 1 4. 2 4. 3 4. 4. 5 4. 6 4. 7 BRAC Bank Data Center Architecture Data Center Connectivity Architecture BRAC Bank Omnibus Architecture BRAC Bank Eldorado Architecture Network Architecture of Branches Network Architecture of Entire Branch ATM Architecture of BRAC Bank Link Deployment Process flowchart Network Maintenance flowchart Branch Link monitoring & maintenance flowchart ATM Link monitoring & maintenance flowchart Radio Link Troubleshooting Process Fiber Link Troubleshooting Process Remote Access Policy Process Page 11 12 13 15 16 17 18 19 21 21 21 22 22 22 xi 5. 1 6. 1 6. 2 6. 3 6. 4 6. 5 6. 6 6. 7Wi-Fi Activation Process OpUtils Login Page OpUtils Home Page (Summary Report) Switch Port Mapper portion List of Switches List of Routers Switch information summary Finding a MAC address IP Address Manager Modem Installation Profile Creation Profile Change Western Union Installation Swift Network Diagram Swift Infrastructure Creat New Map in What's Up Gold Select device for mapping 23 31 31 32 32 33 33 34 6 . 8 7. 1 7. 5 7. 9 8. 1 8. 37 8. 38 9. 1 9. 3 35 38 40 42 45 66 66 70 72 xii 9. 4 9. 5 9. 6 Configure device properties Polling device What’sUpGold Web Server Overview 73 73 74 xiii CHAPTER ONE INTRODUCTION . 1 Introduction In the modern age, academic edification is not enough to enable students to compete with self-assurance and reach his/her ambition without having experience with the real world related applications. Internship is highly needed to expand idea, familiarity and experience. Computer networking is one of the most essential terns in order to run a modern organization. This internship report is based on the Enterprise Network Role at BRAC Bank 1. 2 Origin of the Report Independent University, Bangladesh offers a 06 credit course as Internship for the undergraduate students in her course curriculum.The curriculum requires every student to do an internship in an alleged firm for hands on experience about the proficient works. It is a realistic exposure of theoretic ally gained knowledge and can be considered as an opening tryout to be acquainted with any organization and to make oneself confident enough to move toward into service life and start building career. As the outside world is very much competitive for anyone after graduation, IUB provides such an opportunity to build up the capability with most appropriate opportunities.This gives the student great opportunity in the service world and also to get exposure to various diversifications of the service world. Intern students are supervised under a particular faculty member throughout their Internship stage. Here the student gets the chance to apply his theoretical knowledge and practical skill that 2 he has gained in the entire under graduation student life. They are responsible to report weekly or fortnightly to his/her respective Supervisor to get his/her assistance. And the project gets advancement by following the Supervisor’s instruction.The internship period is for at least 3 months. After that the student submits a report on his project work, which reflects his knowledge gained in the entire B. Sc. course. That is the main purpose of this report to give an outline of the outcome of internship during the entire period of the course in the company. 1. 3 Objectives of the Internship ? Get the practical knowledge about enterprise network. ? Get the clear view about network monitoring and maintenance. ? Relate theory with practice of networking. ? This is the beginning of a student’s professional career. The student’s competency and efficiency in the working environment can be accessed from this course. ? Teaches the student to take up the responsibility and pressure of work. ? Teaches the student to learn from work. ? To help students enhance their creativity and efficiency in dealing with projects related to their field of study. ? Helping students to express dependability, initiative, resource fullness and professionalism in the tasks they are assigned. To increase the confidence level of IUB students, which would help them work after graduation. 3 1. Scope I’ve done my internship in Network Service, Technology Operations department of BRAC BANK LIMITED. Focus of the department is network implementation and management. My main task was to Network Monitoring and design network architecture, implement the Branches, ATM, SME Service Centre which includes implementing Network Topology, Router and Switch Configuration, VLAN, VTP, VPN, NAT, ACL, EDGE Modem Support, Western Union Installation. My task was configuring router and switches; configuring VLAN, VTP and VPN and design of network structures of Branches, ATM and SME, EDGE Modem Support and Western Union Installation.In the later portion of my internship I was also involved support team of Technology User Infrastructure. The task of Support team is to provide instant pc related support to the users as they call for help. The support may be of two kinds, remote – which is given by using VNC, sometimes this team provides support by being physically present to the user end. Throughout my internship period I was always experiencing the practical implementation of networking topics covered in my academic courses. This internship helped me a lot. Now I’m confident that I could efficiently work in Networking Industry with my full dedication. . 6 About BRAC Bank BRAC Bank Limited (BBL) is a scheduled commercial bank in Bangladesh. It established in Bangladesh under the Banking Companies Act, 1991 and incorporated as private limited company on 20 May 1999 under the Companies Act, 1994. BRAC Bank will be a unique organization in Bangladesh. The primary objective of the Bank 4 is to provide all kinds of banking business. At the very beginning the Bank faced some legal obligation because the High Court of Bangladesh suspended activity of the Bank and it could fail to start its operations till 03 June 2001.Eventually, the judgment of the High Court was set aside and dismissed by the Appellate Division of the Supreme Court on 04 June 2001 and the Bank has started its operations from July 04, 2001. BRAC Bank will be a unique organization in Bangladesh. It will be a knowledge-based organization where the BRAC Bank professionals will learn continuously from their customers and colleagues worldwide to add value. They will work as a team, stretch themselves, innovate and break barriers to serve customers and create customer loyalty through a value chain of responsive and professional service delivery.Continuous improvement, problem solution, excellence in service, business prudence, efficiency and adding value will be the operative words of the organization. BRAC Bank will serve its customers with respect and will work very hard to instill a strong customer service culture throughout the bank. It will treat its employees with dignity and will build a company of highly qualified professionals who have integrity and believ e in the Bank’s vision and who are committed to its success. BRAC bank will adhere to professional and ethical business principles and internationally acceptable banking and accounting standards. Sustained Growth in Small and Medium sector, continuous low cost deposit growth with controlled growth in retained Assets. †¢ Achieve efficient synergies between the branches, SME unit offices and BRAC field offices for delivery of Remittance and Banks other products and services 5 †¢ Manage various lines of business in fully controlled environment with no compromise on service quality †¢ Keep a diverse, far-flung team fully motivated and driven towards materializing the bank’s vision into reality. BRAC Bank will be the absolute market leader in the number of loans given to small and medium sized enterprises throughout Bangladesh.It will be a world class organization in terms of service quality and establishing relationships that help its customers to develop an d grow successfully. It will be the Bank of choice both for its employees and its customers, the model bank in this part of the world. Bank has adopted trust as a corporate value which is acronym for team work, respect for all people, unquestionable integrity, excellence in everything BRAC Bank of SME do, Sense of urgency in getting things done and total commitment. All employees are expected to conduct themselves in accordance with the rules and regulations of the bank. CHAPTER TWO ENTERPRISE NETWORK ROLE . 1 Enterprise Network role at BRAC Bank Enterprise network maintain all the network related issue of BRAC Bank. Usually this team is committed to give all sort of network solution to business systems and applications of Bank through flexible Data communication model, Moreover the strategic direction of enterprise network places high value on data communication systems which can support various distribution channel like Branch, SMESC, CRM, ATM etc through LAN & WAN and also ensure utilization of internet and intranet effectively. Here is some basic roles discussed and these are going to describe later on this report. . 1. 1 Network Architecture design: Network Layout design for DC, DR, various distribution channels and business applications. 2. 1. 2 Link establishment, configuration and troubleshooting: By selecting vendors, ensure Data connectivity through fiber and radio link and deploy configured network equipment’s to new distribution channel like Branch, SMESC, ATM, Sales Center, CRM center etc. 2. 1. 3 Wi-Fi and Internet connectivity: Ensure Wi-Fi Connectivity by following particular wireless access policy and Provide secure internet connectivity through proxy server. 7 2. 1. Bandwidth Management: Bandwidth Management for BBL network and configure various server like, NTP, Proxy, VPN, and SPAM Filter, also Managing Perimeter firewall for intranet by using OpUtils. 2. 1. 5 Maintenance of GP Access point Network: Maintenance of GP Access Point Net work by establishing IPsec tunnel between BBL and GP network to provide intranet facility to SME Unit offices, also use this secure channel for POS transactions. 2. 1. 6 Connectivity and administration of all payment network Software: Ensure connectivity for all payment network software like Western Union, mRemit and SWIFT Server and Workstation Administration. . 1. 7 Maintenance, Monitoring & Support: Maintain all network device, manage network monitoring application and Provide All LAN & WAN related support. Enterprise network also give solution to BRAC Bank subsidiary institution also . e. g. BRAC EPL, bKash and Aarong. 8 2. 2 Daily, Weekly, Monthly & Other regular duties Duties of this concept are divided into sum subgroup like following. 2. 2. 1 Daily Activates 2. 2. 1. 1 Monitoring Total Network Branch connectivity is being monitored on a constant basis. BRAC Bank has redundant links for every branch.And mechanism has been applied so that if one link goes down, the backup link is activated automatically. Apart from this Primary link is being used for our banking software only. No other services pass their data through it. The backup link is being used for other software and services. If one of the links fail our technical people investigates instantly and communicates the vendors as necessary. 2. 2. 1. 2 LAN & WAN Support for Total Network BRAC Bank technical team provides supports to the remote branches, SMEs and ATM booths.Since there are a large number of PCs and other network enabled devices, problem could occur. 2. 2. 1. 3 LAN / WAN security Monitoring LAN and WAN for any security breach. As part of the daily operations, this is being monitored by the network personnel. 2. 2. 1. 4 Internet connectivity Connection to internet is required for 24Ãâ€"7. Ensuring the interrupt free internet link and troubleshooting if any problem occurs. Maintaining internet access for all approved users. This is vital role for Web Servers, Internet banking, Eldorado Pr ojects, etc. 9 2. 2. 1. Western Union and Other Remittance Program Support Computer terminals used for Western Union service face various type of problem including connection error, password lock, Western Union ID lock etc. BRAC Bank has to provide these types of services to users. It also includes support for BRAC BDP Locations. 2. 2. 1. 6 SWIFT server administration Keeping the service up and running to provide smooth services. 2. 2. 1. 7 APN connectivity Access Point Network is used to connect out SME Unit offices to our core network. This APN service is provided by Grameen Phone.Day to day basis we need to maintain this network in usable condition and to provide services to our users so that they can continue their operations in a trouble free and smooth. 2. 2. 1. 8 Allocation of IP Provide IPs to incorporate new computers in the network and maintain the trouble free operations. 2. 2. 1. 9 Network devices health check Closely monitor critical network devices which include bandwi dth utilization, process, and memory usages. 10 2. 2. 2 Weekly Activities 2. 2. 2. 1 Configuration Backup Taking weekly backup of critical hardware applications including Core Router, Core Firewall and Core Switch. 2. 2. Monthly Activities 2. 2. 3. 1 SWIFT archive and backup Archive SWIFT live messages and monthly backup. CHAPTER THREE NETWORK ARCHITECTURE DESIGN 3. 1 Data Center Architecture: Data center is a facility used to house computer systems and associated components, such as telecommunications and storage systems. It generally includes redundant or backup power supplies, redundant data communications connections, environmental controls and security devices. Fig- 3. 1 BRAC Bank Data Center Architecture 12 This is the Full Network Architecture of BRAC BANK LIMITED. In this Figure, all remote Branches and office are connected with the Core router.In top of the figure Unilever, Grameen Phone, Banglalink, Aktel and GP APN Sim are connected with Core Router. In Left side the remo te Branches are connected via Radio or Fiber or VSAT link provided by the some ISP named BRACNET, Metronet, Link3, Alap communication, Telnet Communication, ADNSL and X-NET. In the right side all the corporate buildings like Annex 1, 2, 3, 4, and Anik Tower (Head Office) are connected with Core router. In the left side ATMs and Remote Branches are connected with Core router. The ISP’s which provide Internet those are also connected with Core Router via Firewall.The connectivity diagram of Metronet-BRAC Bank Data Center as followed. Fig- 3. 2 Data Center Connectivity Architecture 13 3. 2 Omnibus Architecture: Omnibus is a Transaction Banking Software. BRAC Bank Ltd, the fastest growing bank in Bangladesh, and ITCL (Q-Cash), a private ATM network presently serving 12 member banks, have launched OMNIBUS, the first neutral inter-bank switch in Bangladesh. Fig- 3. 3 BRAC Bank Omnibus Architecture OMNIBUS is the name of the independent association of member banks and institutions t hat will operate and manage the central switch.As a first step, OMNIBUS integrates the ATM & POS networks of BRAC Bank and Q-Cash, enabling cardholders of BRAC Bank and Q-Cash member banks to access their accounts from any of the 150+ ATMs and 14 1,200+ POS terminals. OMNIBUS is modeled around success of 1-Link in Pakistan and TPS has played an instrumental role in terms of technology transfer and adoption of best practices. The shared ATM/POS switch offers significant convenience to customers of its member banks through greater transaction touch points, providing anytime, anywhere banking.This instant increase in the number of ATMs & POS terminals for the customers to use their cards on, not only gives the cost advantage to the bank, it improves operational efficiency and customer services. The Omnibus Server is also connected with BRAC Bank Core Router and all Banking Server is connected via Metronet & Link3 with Omnibus and Omnibus server is also connected via Metronet & Link3. 1 5 3. 3 Eldorado Architecture: Eldorado – a web based remittance and payment processing system, which will be a complementary system of BEFTN (Bangladesh Electronic Fund Transfer Network) of Bangladesh Bank.BRAC Bank is one of the key members of Eldorado. Fig- 3. 4 BRAC Bank Eldorado Architecture Eldorado is a common electronic platform for delivering inward remittances from the originating institutions to ultimate beneficiaries in Bangladesh. Handling inter-bank transactions will be efficient, since electronic reconciliation facility will enhance the capacity to process and payment of large volume of inbound remittances more accurately. This will help the member banks to serve their remittance customers even better and faster. 16To popularize the formal banking channels among the non-resident Bangladeshis for sending their hard-earned foreign currency, Eldorado will play an extensive role. It is a standardized IT platform that will enable all member banks to execute remittanc es electronically in the most expeditious and compliant manner. Reliability and pace of receiving individual remittances matter the most to our customers, especially, when need arises. Every single effort of Eldorado members will trickle down to one single objective bringing smile on the faces of their customers. The Eldorado Server is connected with core router of BRAC Bank via Metronet & Link3. . 4 Network Architecture of Branches: Fig- 3. 5: Network Architecture of Branches The Branch is connected with Cisco 1811 Router. The two Vendors set up the link between the remote Branch and Core Router. The two vendors are configured with Tunnel for security issue. One Native VLAN is configured in Remote Branch and the EIGRP Routing Protocol is configured in Cisco Router for Routing. 17 3. 5 Network Architecture of a sample Branch Fig 3. 6: Network Architecture of Entire Branch In entire Branch the router is connected via two vendors. The router is connected with Cisco 2960 Switch. All De sktop and Share Printers are connected with Switch. 8 3. 6 ATM Architecture When a user inserts a card on ATM, ATM hit with Phoenix soft switch. Phoenix is directly connected with HSM (Host security module). Using HSM the soft switch conformed is the PIN number is correct or not. If HSM send green signal for PIN then Phoenix send the CARD number in Finacle. Finacle is core banking database, an account holder all information is saved on Finacle. Last of all as user interest ATM machine operate operation Fig- 3. 7 ATM Architecture of BRAC Bank CHAPTER FOUR LINK ESTABLISHMENT, CONFIGURATION AND TROUBLESHOOTING 4. 1 New link deployment: The process of new link deployment is as followed.Fig- 4. 1 Link Deployment Process flowchart 20 4. 2 Link vendor selection: The issue consideration and their descriptions are pointed below. Table 4. 1 Issues related link vendor selection Issue Consideration Multiple vendors in same radius Description Any vendor that already has a link running in nearby location should not be given priority. Try to provide the link to another vendor which has no or less links running in that area. Introducing multiple vendors will ensure maximum uptime for that area. Redundant backbone for Intercity Links Select vendors that have different backbone for intercity connectivity.This will increase uptime incase of intercity backbone fails. Shorter Last mile connectivity Try to select vendors that will be able to provide last mile connectivity with shorter cable distance. As longer cables suffer from higher down time and require more maintenance. Licensed Radio Frequency Tower Height for Radio Links This will ensure better service quality and uptime. Identify vendors that will be able to establish a radio link with shorter tower. One time installation charge increases as tower height increases. Longer tower needs more maintenance cost. Service QualityVendors with poor service quality should not be considered even though they have met all other requireme nts. Support Personnel Select vendors that have dedicated support personnel for remote locations. Also count response time for all previous downtime. Balance of Distribution In order to ensure maximum uptime it is important that we balance the distribution among the vendors. This will decrease the overall downtime. Local Loop Avoid same type of media for Last mile connectivity. Avoid any Point-To-Point Radio equipments at Lat mile. 21 4. 3 Network maintenance: Following process follows for the network maintenance for link troubleshoot.Fig- 4. 2 Network Maintenance flowchart 4. 4 Link monitoring & maintenance: Link Monitoring and maintenance works in two different ways. 4. 4. 1 Branch Link monitoring & maintenance Fig- 4. 3 Branch Link monitoring & maintenance flowchart 4. 4. 2 ATM link monitoring & maintenance Fig- 4. 4 ATM Link monitoring & maintenance flowchart 22 4. 5 Link troubleshoot checklist 4. 5. 1 Radio Link Fig- 4. 5 Radio Link Troubleshooting Process 4. 5. 2 Fiber Link Fi g- 4. 6 Fiber Link Troubleshooting Process 4. 6 Remote access policy Fig- 4. 7 Remote Access Policy Process CHAPTER FIVE Wi-Fi AND INTERNET CONNECTIVITY 5. Wi-Fi activation For security purpose Mac filtering and MAC binding is enabled in Wi-Fi Controlling system. So to give WLAN privilege to users is a three layer process. ? ? ? MAC entry to the Wireless LAN controller’s MAC filter table MAC Binding to the DHCP server for user based IP allocation Internet activation (optional: depends on user’s requirements) MAC entry to the Wireless LAN controller’s MAC filter table For MAC entry need to log in to the below link https://10. 100. 83. 250 Fig- 5. 1 Wi-Fi Activation Process 24 Then login with given user name and password Fig- 5. 2 Wi-Fi Activation Process (Continuing)Then go to Security>MAC Filtering Fig- 5. 3 Wi-Fi Activation Process (Continuing) 25 Then Select NEW†¦ from the top right side Fig- 5. 4 Wi-Fi Activation Process (Continuing) Fig- 5. 5 Wi-Fi Acti vation Process (Continuing) 26 Put the MAC Address and select SSID (like BBL) as Profile name, Preferred Interface as Interface Name and give user details and select IP address from the existing Pool Fig- 5. 6 Wi-Fi Activation Process (Continuing) And select Apply after all information given properly. MAC Binding to the DHCP server for user based IP allocation For MAC binding login to https://10. 00. 83. 251:10000 27 Fig- 5. 7 Wi-Fi Activation Process (Continuing) Login with the User Name=Console with its password Fig- 5. 8 Wi-Fi Activation Process (Continuing) 28 Then select DHCP Server Fig- 5. 9 Wi-Fi Activation Process (Continuing) Then select ADD a new host from the Hosts and Host Groups Fig- 5. 10 Wi-Fi Activation Process (Continuing) 29 In Host Description box give the user description, in Host name box give the LAN ID of the user in Hardware Address box put the MAC address and put the IP in to the Fixed IP Address box and then select create to make the user. Fig- 5. 1 Wi-Fi A ctivation Process (Continuing) Then from the DNS Zones select Apply Changes Fig- 5. 12 Wi-Fi Activation Process (Continuing) CHAPTER SIX BANDWIDTH MANAGEMENT AND MONITORING 6. 1 Overview of Bandwidth management: Bandwidth management is the process of measuring and controlling the communications (traffic, packets) on a network link, to avoid filling the link to capacity or overfilling the link, which would result in network congestion and poor performance of the network. 6. 2 Bandwidth Management at BRAC Bank: BRAC Bank uses some tools for bandwidth management and monitoring.One of them is OpUtils. 6. 3 OpUtils Manage Engine OpUtils is a software to observe the network in a structured way, to visualize the total network and to troubleshoot the user level problems easily. We can find our user bases IP, MAC, OS and connected switch port related information. Form which we can easily sort out day to day operations and support related works like IP allocation for user, for switch port rel ated MAC releasing where switch port security is deployed, real time bandwidth monitoring, and configuration file management related works. For OpUtils related operations need to login to http://10. 0. 0. 236:7080/ 31 Fig- 6. 1 OpUtils Login Page Log in with given username and password. The Home page shows the summary report of the switch port and IP availability. Fig- 6. 2 OpUtils Home Page (Summary Report) 32 6. 3. 1 Switch Port Mapper It contains switches information and the users connected switch port information tagged with its IP address information. In Switch Port Mapper portion Fig- 6. 3 Switch Port Mapper portion Go to switches to see the list of the switches Fig- 6. 4 List of Switches 33 Go to Routers to see the list of the routers Fig- 6. 5 List of RoutersSummary will show the detail switch information of the network Fig- 6. 6 Switch information summary 34 To find any MAC address we need to select the MAC address options from the search tool box and write the MAC in colon (ff:ff:ff:ff:ff:ff) format to get the total IP related information and the connected switch address. Fig- 6. 7 Finding a MAC address 6. 3. 2 IP Address Manager In IP address manager restrain IP related information where we can allocate the IP with specific user information. The IP segregated into three different types: i. ii. Used IP: Currently using IP addresses.Transient IP: was used but is not using for couple of days and the system store the IP in this mode for 30 days and after that system will automatically make it as a Available IP iii. Available IP: free IP’s are known as Available IP Address. 35 In the left side of the window we can see the group’s name from where we can select the specific IP subnet. Fig- 6. 8 IP Address Manager Fig- 6. 9 IP Address Manager (Continuous) 36 Fig- 6. 10 IP Address Manager (Continuous) In the same way as shown in the Switch Port Mapper section we can search a user based on the IP address or MAC address. Fig- 6. 1 IP Address Mana ger (Continuous) CHAPTER SEVEN MAINTENANCE OF GP APN 7. 1 Maintenance of GP Access point Network: 7. 1. 1 GP Huawei Modem Installation: Fig- 7. 1 Modem Installation Click the Next > Button for Starting Installation Fig- 7. 2 Modem Installation (Continuous) 38 Click I Agree for Next Step. Fig- 7. 3 Modem Installation (Continuous) Click Next > for Next Step Fig- 7. 4 Modem Installation (Continuous) 39 Click Install For Starting the Installation Fig- 7. 5 Modem Installation (Continuous) Wait for Installation Fig- 7. 6 Modem Installation (Continuous) Click Finish to Complete the Installation. 0 Fig- 7. 7 Profile Creation Click Profile Management. Then Click New for creating New Profile Write â€Å"BRACBANK† in Profile Name. Click Static and write â€Å"BRACBANK† in APN and write *99# in access number. Fig- 7. 8 Profile Creation (Continuous) 41 Click OK to Complete.. Then Restart your System. Fig- 7. 9 Profile Creation (Continuous) Select BRACBANK from Profile Name. Fig- 7. 10 Profile Creation (Continuous) Click Connect to connect the Network. 42 7. 1. 2 ZTE Modem Installation: All Installation Processes are same as Huawei Modem. But In case of Profile Change Fig- 7. 11 Profile ChangeClick on Tools and Options for creating New Profile. Fig- 7. 12 Profile Change (Continuous) 43 Click Profile Management. Click Add to Create new profile Fig- 7. 13 Profile Change (Continuous) Write â€Å"BRACBANK† in Configure Filename and *99# in Dial Number then click OK Fig- 7. 14 Profile Change (Continuous) 44 Click on BRACBANK then Click Set default then OK. Then Restart the PC. Fig- 7. 15 Profile Change (Continuous) Click Connect to connect the network.. 7. 1. 3 ADN Modem Installation: APN settings : AT+CGDCONT=1,†IP†,†BRACBANK† Phone number : *99***1# or *99# Need to copy ewusbmdm file from d drive IT Use to Windows system32CHAPTER EIGHT CONNECTIVITY AND ADMINISTRATION OF ALL PAYMENT NETWORK SOFTWARE 8. 1 Western Union: To install the western union Translink and activate a client Terminal these steps are followed: 8. 1. 1 Installation process: 1. Download file from ftp://10. 20. 0. 94 ftp server File name is Translink5. 437. zip Fig-8. 1 Western Union Installation 46 2. Unzip that Translink5. 437. zip Fig-8. 2 Western Union Installation (Continuing) 3. Run WUCD. exe from the unzipped folder Fig-8. 3 Western Union Installation (Continuing) 47 4. Select Install Application Fig-8. 4 Western Union Installation (Continuing) . Select Install Translink and follow the bellow steps: Fig-8. 5 Western Union Installation (Continuing) 48 Fig-8. 6 Western Union Installation (Continuing) Fig-8. 7 Western Union Installation (Continuing) 49 Fig-8. 8 Western Union Installation (Continuing) Fig-8. 9 Western Union Installation (Continuing) 50 Fig-8. 10 Western Union Installation (Continuing) Fig-8. 11 Western Union Installation (Continuing) 51 Fig-8. 12 Western Union Installation (Continuing) Fig-8. 13 Western Union Installation (C ontinuing) 52 6. Install the software like other conventional software. Fig-8. 4 Western Union Installation (Continuing) 7. Install ESD service which is recommender after the Western Union installation Fig-8. 15 Western Union Installation (Continuing) 53 Fig-8. 16 Western Union Installation (Continuing) 8. Restart the PC Fig-8. 17 Western Union Installation (Continuing) 54 9. Add internet explorer and translink. exe at My computers> properties>Advanced>Performance>Settings>Turn on DEP>Add Fig-8. 18 Western Union Installation (Continuing) 10. Set security permission to everyone at C:>program files>Western Union Fig-8. 19 Western Union Installation (Continuing) 5 11. Then go to Start>all programs>Western Union>Agent config And need to select administrator and write the password ******* den select ok Fig-8. 20 Western Union Installation (Continuing) Fig-8. 21 Western Union Installation (Continuing) 56 12. Go to Agent(ctrl-G) Set terminal ID Fig-8. 22 Western Union Installation (Continu ing) 13. Go to Tools (Ctrl-L) And select sign on screen password change Fig-8. 23 Western Union Installation (Continuing) 57 14. Go to Printers (Ctrl-P) Then select: Printer Model: LaserJet Printer Name/Port: Canon LBP3460 PCL6 Paper Feed: Front SingleFig-8. 24 Western Union Installation (Continuing) Then select Apply and OK to finish the work. 15. Then need to create a VPN Dialer For this purpose Go to Start>Control Panel> Network Connections>Network Tasks>Create a new Connections 58 Fig-8. 25 Western Union Installation (Continuing) Fig-8. 26 Western Union Installation (Continuing) 59 16. Then select> Next Select Connect to the Network at my Workplace Fig-8. 27 Western Union Installation (Continuing) Select Next 17. Then Select Virtual Private Network Connection Fig-8. 28 Western Union Installation (Continuing) 60 Fig-8. 9 Western Union Installation (Continuing) Select Next 18. Then select > Write company Name Company Name: Link1 Fig-8. 30 Western Union Installation (Continuing) Se lect Next 61 19. If public network page initiated Select Do not dial the initial connection Otherwise Skip this step and go to step 21 Fig-8. 31 Western Union Installation (Continuing) Select> Next 20. Set IP- 10. 20. 0. 251 Fig-8. 32 Western Union Installation (Continuing) 62 Fig-8. 33 Western Union Installation (Continuing) Select Next 21. Then Select Anyone’s Use Fig-8. 34 Western Union Installation (Continuing) Select Next 63 22.Then Select> Add a Shortcut to this Connection to my Desktop Then Select> Finish Fig-8. 35 Western Union Installation (Continuing) 23. Then Need to Set User Name and Password Select> Save this user name and password for the following users; Select > Connect Fig-8. 36 Western Union Installation (Continuing) 64 24. Then add route from the command prompt GW= Gateway Route add 10. 20. 0. 0 mask 255. 255. 248. 0 GW –p Route add 10. 20. 1. 0 mask 255. 255. 255. 0 GW –p Route add 10. 20. 2. 0 mask 255. 255. 255. 0 GW –p 25. Then go t o agent config> Communication And ping the connection points IP; From Start>Run 26.Telnet through those connection points IP with that specific port if there is any problem in western union login. Table 8. 1: Support Level: Error Type Mom. config Invalid Request Type Out of Memory Error 800 Object error Log Sheet Have To Do Reinstall the software Forward to Trade and Remittance Team Installation error at data execution prevention Restart PPTPD service Reinstall the software Printing C:WINDOWSsystem32drivers Extract the attached file (if it is not present) in C:WINDOWSsystem32 [attachment MSHFLXGD. OCX] go on START -> RUN, Type in: regsvr32 MSHFLXGD. OCX then press ok. problem 65 Table 8. User format for Western union Distribution Type Branch Channel User ID Format Password br+SOL ID+wu1 Skb+SOL ID+wu1 sssc+SOL ID+wu1 ho +LAN ID + wu1 ********* ********* ********* ********* SME Krishi Branch SMESC Head Office 8. 2 SWIFT The Society for Worldwide Interbank Financial Telecommunication (â€Å"SWIFT†) operates a worldwide financial messaging network which exchanges messages between banks and other financial institutions. SWIFT also markets software and services to financial institutions, much of it for use on the SWIFTNet Network, and ISO 9362 bank identifier codes (BICs) are popularly known as â€Å"SWIFT codes†.The majority of international interbank messages use the SWIFT network. As of September 2010, SWIFT linked more than 9,000 financial institutions in 209 countries and territories, who were exchanging an average of over 15 million messages per day. SWIFT transports financial messages in a highly secure way, but does not hold accounts for its members and does not perform any form of clearing or settlement. SWIFT does not facilitate funds transfer, rather, it sends payment orders, which must be settled via correspondent accounts that the institutions have with each other.Each financial institution, to exchange banking transactions, must have a b anking relationship by either being a bank or affiliating itself with one (or more) so as to enjoy those particular business features. 66 8. 2. 1 BRAC Bank Swift Network Diagram Fig-8. 37 Swift Network Diagram 8. 2. 2 SWIFT Infrastructure Overview: A typical SWIFT customer environment consists of a combination of individual components that interact with each other to provide messaging services. Fig-8. 38 Swift Infrastructure 67 Table 8. 3: Terms and description of SWIFT Terms FIN CBT SNL RA MQ HSM HTTPS Vendor product VPN box PKIDescription Software product that processes and that exchanges FIN messages, by using the FIN application through the SWIFT network. Alliance Access and Alliance Entry are FIN CBT products that are provided by SWIFT. As of now, these CBT products also offer the functionality to send messages for your Solutions through the Alliance Messenger interface. SWIFTNet Link. Mandatory SWIFT software component that is required in order to connect to SWIFTNet. Remote A PI. SWIFT middleware component that is used in order to link back-end applications and workstations to Alliance Gateway, which acts as the messaging concentrator.Message Queue. IBM middleware component that is used in order to link back-end applications through the Alliance Gateway. Hardware Security Module. A hardware device that is tamper-resistant and that ensures the secure storage and the processing of PKI secrets. HSMs replace the current Secure Card Rearders and the ICCs. There are three types of HSM devices: HSM boxes, HSM tokens, and HSM cards and card readers. Only one type of HSM is supported on the same SWIFTNet Link. Secure Hypertext Transport Protocol. A protocol that is used in order to access web servers that are hosted on SWIFTNet.The HTTPS proxy, which is a part of Alliance Gateway, is used for routing purposes. Product that is offered by a SWIFT partner and that allows to connect to additional services hosted on SWIFTNet. These products have an embedded SWIFTNet L ink, or they connect to Alliance Gateway. Virtual Private Network hardware device. Mandatory SWIFT network component for the connectivity to the multi-vendor secure IP network. A VPN box implements network security that is based on IPsec. Public Key Infrastructure certificate. SWIFT acts as the certification authority on SWIFTNet. 68 8. 2. 3 Maintaining the SWIFT environment: 8. 2. 3. 1 Daily activities ? ? ? ? ? Back up the system and the application data Monitor the systems and review the error logs Login to FIN to process messages that have been received Restart Alliance Access for database maintenance purposes, except if specific Arrangements have been made for continuous operation Export the RMA authorizations and distribute them to your other applications, if required 8. 2. 3. 2 Weekly activities ? Check the SWIFTNet Link connectivity after a weekend when maintenance activities are performed Check the connection to the HSM box by performing the SwHSMSelfTest command (This is a pplicable for HSM box configurations only) ? Archive the Alliance Gateway logs and journals Archive the messages and events of Alliance Access or Alliance Entry 8. 2. 3. 3 Monthly activities ? Restart SWIFTNet Link and Alliance Gateway, in order to ensure that the processes that use certificates are stopped. By performing this restart, the certificates can be renewed the next time that they are used to log on. 69 ? Open all the PKI certificates at least once. Use the CertInfo command or sign on the Web station or Web platform using these certificates, facilitating renewal and change of passwords. ? Back up all the PKI certificates after you have opened them. Use the SNL_BackUp. l command. (Note: This will back up all the certificates that are stored on disk. It will not back up the certificates that are stored in the HSM) Half 8. 2. 3. 4 Yearly activities ? Reboot all your HSM boxes but not together. (Applicable in HSM box scenarios only) CHAPTER NINE MAINTENANCE, MONITORING & SUPPO RT 9. 1 Overview BRAC Bank uses some software to monitoring, support and troubleshooting purpose. One of the software is â€Å"What's Up Gold†. 9. 2 What's Up Gold 9. 2. 1 Create a New Map To create a new map, from the File menu, you choose New Map Wizard to view the New Map dialog box. You can select one of the following options:Discover and Map network devices creates a map using the information sources that you select, such as: SNMP information on your network, information you enter about IP addresses; information in a local hosts file, the Windows registry, Internet Explorer entries in the registry, and Windows Network information. You can specify which of these sources you want to use. Select this option and then click Next. The Discover Devices screen appears. Create a blank map creates an empty map to which you add device icons using any of the create map functions or by cutting and pasting device icons from an existing map. 1 Fig-9. 1 Creat New Map in What's Up Gold F ig-9. 2 Creat New Map in What's Up Gold (Continuing) 72 Now as your Map is created you can start adding new devices for polling and monitoring. Please follow the following steps to add a new device in the map and start monitoring the MAP. Step-1: After creating a Blank Map, drag your desired device from Device Type Panel as directed in the image below. Fig-9. 3 Select device for mapping Now double click on the device you just added from the right panel. And configure the item properties fields as per your requirements.You have to put a valid IP address in order to start monitoring the device using ICMP. Press OK after entering the details. 73 Fig-9. 4 Configure device properties Now click on the Map as directed in the image below to start polling the devices in the network. Fig-9. 5 Polling device You have to set the poll frequency and default timeout as per your need. These can be done from the device properties. 74 9. 2. 2 What’sUpGold Web Server What’sUpGold provide s a web server that lets you view the status of your network from any web browser. You can enable/disable the web server and set access to this server through the web properties.Set up the web server: Click on the links below Configure > Web Server > General > Enable Web Server > Enable Web Configuration. In addition to this setting, you can set access for each web user account. If Enable Web Configuration is not selected, web users will not be able to change any What’sUpGold settings; they will have only the view capabilities. Fig-9. 6 What’sUpGold Web Server Overview CHAPTER TEN CONCLUSION The internship program gave me a chance not only to work with BRAC Bank Limited but also a chance to learn from the good experts.This would reflect much onto my experience. Working with a leading business organization was a rare chance for me. I really appreciate the way I have been guided through this internship program with BRAC BANK LIMITED. Beginning from the opportunity to tak e the time I needed to refresh and expand my knowledge in several issues concerning System Administration. Over a somehow protected period where I could discover and learn to value my new working environment, and finally earned the confidence to deal with assignments myself. It is through them that I did enjoy my work every day.Having a rare opportunity to use the knowledge and skills that I had acquired, I learned how to handle critical network problems and got the new ideas. It was a great experience to work with networking devices practically and to troubleshoot different problems. REFERENCES [1] http:// www. bracbank. com [2] http:// www. eldorado-bd. com/MDMessage3. aspx [3] http:// www. bankinfobd. com/banks/3/BRAC_Bank [4] http:// www. bobsguide. com/guide/news/2008/Jan/15/OMNIBUS_InterBank_Switch_goes_live_in_Bangladesh_with_Phoenix. html [5] http:// www. bdresearchpublications. com/admin/journal/upload/09164/09164. pdf

Art Essay

The urban vernacular landscape is built from corrugated GI sheets and concrete; its architectural philosophy, expressed by maximizing minimal spaces and improvising. Luis Santos takes the visual language of the streets into the gallery with Structures, his fourth solo exhibition. Born from his interest in random abstract forms, the show is a riff on patterns found in mechanically created assemblies. The starting point of Structures is a galvanized iron (GI) sheet—a ubiquitous roofing material in developing countries—that Santos has distorted, warped, and bent to his will. Four twisted sheets lie on the gallery floor at the feet of a diptych, two square canvases that have been tilted and angled as a reference to construction poster boards, prefabricated tin tabernacles, and provisional lean-to shelters. The strength of Santos’s technique is evident in the three-dimensional quality of his work: the texture, metallic sheen, and rippling surface of the GI sheets are depicted in high fidelity. Each crumple and crease is rendered in minute detail with utter care and attention. In this regard, Santos is comparable to a 15th-century artist obsessed with draped fabrics and communicating the physical properties of cloth—how it folds and falls over a human subject—on canvas. In Structures, the industrial polish of galvanized iron replaces the delicacy of silk and the rich heft of velvet. Structures meditates on many things: the unexpected tessellations arising rom mundane, overlooked objects; the improvisational ingenuity of urban vernacular architecture; and the expanded definition of painting beyond oil and canvas. My Feedback/Insight : For me when i say this work of art i was supprised and stunned cause i always see stuff like this when i go out of the house. So i was interested to know why he did it and what he thought about the artwork that he made. Other people may think his art is made up only by a plain metal sheet and and wooden chairs but for me it offers a macroscopic view of the immense ocean of steel that rolls through the city, and captures the beauty of landlocked waves undulating and glinting under the sun. This piece of artwork is effortless but can go through the hearts of alot of people. For me it shows the hard life of the non wealthy people it reminds me of people who live near the bridges in paranaque and people who have no pemanent home and just build their houses or shelters using plain metal sheets. It reminds me that alot of people struggle because of lack of money but also gives me the impression that even though alot of filipino’s are having a hard time living and even though they just have a small house to live in, even though its just made of plain metal sheets and wooded planks alot of families are still together yes some go seperate ways but most of them stay together cause thats what they have their family. If i put it to simple words, This work of art symbolizes the life of the penniless and their hard times as a poverty stricken person. The texture of the art work is just metallic the shape of it a square actually its just a corrugated metal sheets mounted on wooden panel, the artwork is also shiny and curved like the usual roof you see in low class houses in the phillippines. I find it beautiful and misunderstood at the same time. The artwork puts alot of things in my mind and reminds me of the houses in the philippines. The color of the are just gray and fills me with sadness and reminds me of hard times. The lines of the artwork are curvy there is no space movement. It does not have to much color so the art work is just monochrome.

Learning journal focus Assignment Example | Topics and Well Written Essays - 250 words

Learning journal focus - Assignment Example Thirdly, one can use the general settings so as to select a â€Å"Theme†. This process involves deciding on the site layout and design, which is found on the tab labeled â€Å"Appearance† (Gerald, 2009).There are several details that were discussed in the lab that could be done on the template. For instance, One is able to preview the theme that he or she has selected, thereafter, select â€Å"Activate† so as to effect the changes (Gerald, 2009). It should be noted that one can customize a theme by designing and installing it on the blog (Gerald, 2009). In order to begin to enter new information to your blog, one would go to the â€Å"Pages† tab in the administrator dashboard and click â€Å"Add New† (Gerald, 2009). One should remember to always save regularly the new information being entered (Gerald, 2009). The page can also contain a document which can be hyperlinked. After this is done, one can present each page by clicking â€Å"Publish† (Gerald, 2009). Using this process, one can write the portfolio’s introduction and other pages in the site and thereafter simply click â€Å"Publish† so that the public could view the portfolio (Gerald, 2009). There are other things that one can do to improve the appearance of the portfolio, for instance, one can set and remove widgets. One can also take the comment box of the site page and make it look more professional and appealing. There are various examples of E-portfolio that were shown. Gerald, S. (2009, May 11). How to Make an E-Portfolio Using WordPress. Retrieved November 17, 2012, from Teacherly Tech: technology news, tips, and translations for teachers

John Perry's theory of personal identity Essay Example | Topics and Well Written Essays - 1250 words

John Perry's theory of personal identity - Essay Example The paper will also explore the objections made against Perry’s arguments, and present a variety of the possible replies and the responses made about the issues raised. Lastly, the paper will draw conclusions from the issues discussed, highlighting the overall quality of Perry’s argument. Perry developed four theories, in explaining the reality of life, personality identity and immortality. The four theories include the soul theory, the body theory, the brain theory and the memory theory. In presenting the memory theory, Perry argues that memory is the most iconic component of a person’s identity, and maintains that it is not just about the activities they engaged in, in the past. Perry explains that memories are the systems underlying mannerisms, behavior, feelings and attitudes about different issues (Perry 34). The memory is the principle function involved in the formation of psychological behaviors, for example, the reserved smile expressed towards a neighbor and the sadness that results from the loss of a loved one. More importantly, this side of a human enables them to recognize others, not only from their looks, but also from the shared memories about different things and issues. In the case of memory loss, it is impossible for the given individual to stop being themselves, and that is mainly because individuals are controlled by different sets of memories, including the conscious and the subconscious. In such a case, the individual losses their interactive ability with others, but there is the subconscious side of their memory which is spared (Perry 35). These memories are those that control areas like walking style, type of laugh and the instruments they can play. Due to the sharp contrast in the areas lost and those maintained, this theory has been criticized in many ways. It is important to make a comparison of the memory theory with the body, which maintains that, an individual is

The French Revolution Essay Example | Topics and Well Written Essays - 1000 words

The French Revolution - Essay Example This study outlines that King Luis XVI also escalated the need for a revolution because he was known to be indecisive. He also had the habit of letting the strong opposition bring him to a position where he could not make a decision on his own. In as much as he reduced the government expenditure, he often was not strong enough to prevent the opposition from thwarting his attempts to create and enact the most important reforms. Therefore, it was easy for those who were against the French monarchy to spread propaganda against the king, thus arousing resentment towards it. From this paper it is clear that apart from the above factors, other issues also led to the eruption of the French revolution. These include the resentment of the people towards the royal absolutism. The peasants and laborers were also driven by poverty so they thought with the monarchy and the church out of power, they would be able to improve their lives. The people also felt intimidated by the Catholic Church power over the public policies and institutions too. Others also advocated for freedom of worship, combined with resentment towards the French queen known for her extravagant style. These were just among other reasons as to why the French revolution occurred. The main goals of the 1789 revolution were to create a constitutional monarchy which would allow for liberty in the French society (Emmet 23-24). Some of the liberties that the French people wanted to have been for instance; sovereignty for the nation, right to speech and conscience, freedom of employment regardless the status, and most importantly, the rights to own property. The people also wanted to have a new constitution that stripped the church off their powers. The new constitution was not to oppose the king but make him as a part of the nation while the church was to be replaced as a source of sovereignty. The people’s goals were inclined towards the rights of the people against the government.

Applied science Report Research Paper Example | Topics and Well Written Essays - 1250 words

Applied science Report - Research Paper Example While clinical science includes a scientific component, it also includes aspects of care such as communication and knowledge, acquired through interaction in the health care environment. Clinical science is distinguished from medical practice, in that it includes experiences and knowledge gained through interaction, as well as relevant data surrounding clinical issues. Daniels & Powell (2006) define clinical science as â€Å"the contributions of scientific disciplines to health promotion and the prevention, diagnosis and treatment of disease through the development, communication and application of new knowledge.† The definition does not suggest, however, the existing knowledge and experiences are cast aside, in preference of more current findings. It implies that existing knowledge, experience and data can be used to further advance or develop new methods of inquiry and new approaches for the clinical setting. Two topics of interest in clinical science today are those of exer cise and sports psychology. Exercise is an increasingly important topic, as more Americans face health issues, due to sedentary lifestyles. Benefits of regular exercise are linked to longevity and holistic wellbeing of a person. Sports psychology is an important topic, as it provides insight into how top athletes develop and how they are able to become the best and fiercest competitors. This report will investigate how a physical activity program and visualization techniques can be coupled, to improve overall fitness. â€Å"Numerous athletes are turning towards mental imagery to take their game to the next level† (Plessinger, 2011). Understanding how athletes use imagery can help those who adopt a regular exercise program achieve the results they desire. Research Method The method of research used for this report is inquiry into current literature on both the benefits of regular exercise and the benefits of visualization in exercise. Data collected from literature includes sc ientific journals on exercise and sports performance, with the inclusion of reports available on the internet, which focus on health benefits of exercise and the benefits of visualization in sports. Key words used to find relevant literature include visualization in sports, benefits of regular exercise, mental imagery in sports, science in exercise and use of mental imagery in competition. The databases used for journal articles are Academic Search Premier, for articles in Journal of Sports Behavior and Ebscohost, for Journal of Physiological Anthropology. Ebscohost is also used for the Book by Carol W. Kraak and Vivica I. Articles pertaining to sports performance were also obtained directly from the Vanderbilt University, Psychology Department website and from the University of Minnesota, Department of Medicine site. Findings Physical Exercise With realization on benefits of regular exercise comes the pressure of incorporating exercise program into already over-crowded and busy dai ly routines. This means that maximal benefits are sought under the shortest span possible, predisposing one to risk of injury and chronic fatigue. Therefore, there is need to formulate a proper working out program. It is of great importance that before commencing an exercise program, one should consult with a clinical physician or a qualified sports physician. This takes

Comparison of the novel Wuthering Heights with one of its Film Essay

Comparison of the novel Wuthering Heights with one of its Film Adaptations - Essay Example Judging from the popularity, the novel has been transformed into a movie numerous times. The story is narrated by two characters: Nelly Dean and Lockwood. But each movie has some differences especially when it comes to the narration or the perspective shown in each movie. For instance, in some of the movies Catherine’s ghost does not appear, which is a rather drastic change. Other than the settings, the nature of characters has also been changed. Catherine is not that selfish and spiteful in the movie as she is in the novel. In the movie, it seems as if she is a pitiful and passive character. However, it is actually because of her nasty and selfish nature that she takes such a drastic decision of marrying Edgar Linton. In the movie it seems that she is a vulnerable victim of nature and the society. In the book Heathcliff listens to Catherine saying that marrying him would degrade her and her family. Heathcliff is wounded by this admission and so he goes away. In the movie Heathcliff just goes away without even hearing anything. So instead of recklessness, which is significant in both the characters in the book, it seems more of a childish attitude in the movie. Childish, they never are. They are arrogant, passionate and reckless. Hence, the very depiction of characters has been deviated from, thus, sucking the life out of them. So when they try to act silly, they look awkward and this extinguishes the flame of passion and desire. Considering the age of the characters in the movie it creates more of a funny situation in the viewer’s eyes. However after reading the novel one feels angry and livid at the turn of events and the tragic incidents. Another major difference in the novel and the movie is the death scene. In the novel Heathcliff never gets to see Catherine’ s body. But in the movie, Heathcliff digs up the grave and hugs the body. This gives a totally unreal quality to the storyline. Moreover, in the novel when Heathcliff is not able to see Catherine’s body, it adds to the tragic element and the readers also feel bad about it. But the

The Private Journal Essay Example | Topics and Well Written Essays - 500 words

The Private Journal - Essay Example She applies metaphors to describe how America was designed in the ancient days. The journal is also interesting from the way spellings and letters have been combined. The combinations make sounds which can be deciphered. In addition, the journal has a sense of humor that is evident from the poem she composed when she had insomnia during one of the nights (Knight, 2003). The journal also reveals the theme of racism based on what the author recorded in her diary. It is evident from the text that Knight could be described as a racist from the way she refers to Native Americans living in Connecticut as primitive people and regards African Americans as slaves who do not deserve to sit in the same table with whites. Her sentiments rekindle the brutal experiences Africans underwent during the slavery era (Knight, 2003).Although the author of the journal faced serious challenges while making her trip to New York, some words she used were in bad taste. Her description of the Native Americans who reside in Connecticut as uncivilized people is a reflection of how the author looked down upon other people. The way she depicts the African American wraps up the whole ideology she had on African Americans. To her, the African Americans are supposed to remain as slaves. Besides, she criticizes those who share a common table with them during meals. The author tries to take the reader to a time racial discrimination was rife in America. Knight can be described as a callous person who was very insensitive about the plight of the African Americans during the slavery era (Knight, 2003).

Money and capital Markets. Evaluate the potential and possible Essay

Money and capital Markets. Evaluate the potential and possible consequences of a systemic financial crisis - Essay Example ust be stated the paper will address the problems in UK but the general scenario of mainly of the U.S is expected including relevant information from the rest of the world. Eichengreen, Barry (2001) stated that there is no agreed definition of financial crises; economists and historians typically assert that â€Å"they know them when the see them.† (Krugman, 2000). He cited the attempt of Eichengreen and Portes (1985) define a financial crisis as a disturbance that leads to widespread distress among financial institutions and market participants, disrupts the market’s capacity to allocate financial resources efficiently, and has repercussions for the nonfinancial economy. Hence he said that international financial crisis, according to their definition, is one where these disturbances and their effects spill over national borders. He thus admits that 20 years later, he is of the view that , perhaps predictably, that it is still hard to improve on this definition. He argued that then that the generality of this definition points up the difficulty of moving from theory to empirics since disturbances to financial markets are not independently observed; thus they must be inferred from the behaviour of asset prices and quantities (Paraphrasing made). Eichengreen, Barry (2001) made it clear as a standard practice in the literature on currency and banking crises, where disturbances to the foreign exchange market are inferred from the behaviour of exchange rates, interest rates and foreign reserves and disturbances to the banking system are inferred from interbank rates and changes in deposits (Paraphrasing made). Is international crisis the same as systemic crisis? Eichengreen, Barry (2001) said, â€Å"International crises that affect different countries simultaneously are analytically distinct from systemic crises that threaten the stability of the global financial system, although the former are arguably a precondition for the latter. Systemic crises are harder to

The project of creating Windows as the driving force for Microsoft Essay

The project of creating Windows as the driving force for Microsoft Corp - Essay Example allowed it to come into the market of software for personal computers and in a great extent to create this market. So project of creating Windows became the driving force for Microsoft Corp. The most efficient structure is when activity of the organization consists of project, and every project consists of operations; in this case some projects may be endless. Project managers define human, technical, financial and other resources they need for their projects; then all these needs are summarized and put to the organizational plan and budget. So needs of the projects determine organizational needs and priorities. Also it often happens that very important goals of organization (i.e. new market penetration, getting a state construction contract, getting a software development tender) depend on projects. Sometimes a successful project can save a company from a bankruptcy or irretrievably crush competitors. Project may not be an organizational driving force when it contradicts the organizational goals or is badly planned and doomed to failure. In this case the project draws human, time, technical, financial and other resources from the organization and gives nothing instead. For example, IBM spent a lot of time and effort on development of operating system OS/2, but the project was not successful. IBM is the greatest hardware vendor, but it failed with operating system development. The human factor is important because... The project manager must be able to exert interpersonal influence in order to lead the project team. By Hendrickson, the project manager often gains the support of his/her team through a combination of the following: Formal authority resulting from an official capacity which is empowered to issue orders. Reward and/or penalty power resulting from his/her capacity to dispense directly or indirectly valued organization rewards or penalties. Expert power when the project manager is perceived as possessing special knowledge or expertise for the job. Attractive power because the project manager has a personality or other characteristics to convince others. (Hendrickson, 1998, chap.2) So I will use these issues in my relations with the team. The members of the project team must work together, whether they are assembled from different divisions of the same organization or even from different organizations. Some problems of interaction may arise initially when the team members are unfamiliar with their own roles in the project team, particularly for a large and complex project. These problems must be resolved quickly in order to develop an effective, functioning team. Also I need to explore two important subjects: why the previous project manager was so popular and why the project is about to fail in spite of the great love of the team to him. Maybe his management style was too soft and democratic and work conditions were too hothouse. If so, I would say to the team, "Guys, it was very good, but now it's finished. Let's work together, and let's work hard, because it's the only way for our company to survive. I don't need your love, I need the work done." Also it may be good decision to rebuild

Case Studies in Finance Company G & H Essay Example for Free

Case Studies in Finance Company G H Essay Company G deals mostly in selling books in a large retail setting, however they implement a concept that is more community-based. Company H deals in a variety of media, including books, music, and video along with electronics and other varieties of merchandise. Not only does Company H differ in merchandise variety, but it also differs from Company G in that it is internet-based only and is highly interested in further corporate acquisitions—very different from Company G’s â€Å"community store concept†. Bruner, Eades, Schill, 2010, pp. 96-97). Since Company H has a variety of merchandise to sell, along with its interest in acquisitions; it has a significantly higher level of net fixed assets than that of Company G. Acquisitions will always increase the level of net fixed assets. Since Company G tends to implement a strategy that does not favor large acquisitions, its level is lower at a level of 7. 6 versus 24. 4 in Company H. Company H also exceeds Company G in most of the liabilities section, which automatically gives Company H a leg up in being able to take on more liabilities such as credits and loans. However, Company G comes out winning in terms of income and expenses, with a net income of 8. 5%. Company H’s net income ended at 2. 9%. This also relates to lowered percentage of SGA expenses on Company G’s side, higher interest income, special items income, and its lower percentage of income taxes. Company G is also considered to be more liquid than Company G, with a current ratio of 1. 57 versus Company H’s 1. 49. This indicates that while Company G has more liabilities, it is better-able to pay its short-term liabilities than Company H. It is understandable why Company H keeps its liabilities slightly lower so that they do not become overwhelmed with short-terms loans and notes that it will not be able to pay back on time.

Personal Mission Statement Essay Example for Free

Personal Mission Statement Essay Section I: My Role in my Education I recently finished a diploma program at Remington College for Medical Billing and Coding in October 2010. I successfully completed 9 months of being on the Dean’s list and had perfect attendance throughout the program. I also received the Distinguished Graduate Award for most outstanding student of the Medical Billing and Coding program. I recently decided to continue my education to obtain my Associate’s Degree in Health Information Technology. I will be finished with my Associate’s program in June 2012. In five years, I plan on working as a manager for a well-established organization. My ultimate goal is to continue my education until I obtain my Master’s Degree so that I can continue moving up the ladder until I am at the top where there is nothing else left to achieve. There are many obstacles in life that could get in the way of accomplishing my goals but I will just share three of the obstacles with you. The first and most important I think would have to be the lack of support. Even though I have moved back in with my parents while I am in school, I get no positive support from them. I really surprised them at graduation back in October for my diploma program when I was announced as the Distinguished Graduate. I am taking this no support from family as positive motivation to prove them all wrong when I obtain my educational goal which is finishing my Associate’s Degree. Another obstacle that could get in my way of achieving my goal would be my mindset or attitude. In the past when I younger and going to college I use to not have the right attitude for school. I was into just having fun and worrying about my grades. Now that I am older and know what I want, I think I have the right attitude to accomplish my educational goal. One of the reasons for my right attitude now is having a son that I didn’t have back in my younger and immature days. Finally, the last obstacle that I could have to face would be the lack of motivation and drive. This one goes hand and hand with the first two obstacles. In the first two obstacles, getting no positive support from my family and having a son now is giving me the motivation and drive I need to accomplish my educational goals. With this said, I think I have the motivation and drive that I need to succeed and overcome any obstacles that get in my way. Section II: Problem Solving for Success Step 1: Research and Define the Problem Using Present State and Desire State In my present state I am currently unemployed and receiving military funding for college through the Montgomery GI Bill. The money that I am receiving through the Montgomery GI Bill is what I am living off of right now. My desired state would be to be working at a job in my field of study to where I can be working my way up to management. I would also like to put more money in savings so that I can have a sizeable amount of savings in case any emergencies came about. Step 2: Determine the Causes of the problem * What- The problem is that I receive no support from my family in accomplishing my educational goals. * Why- This is a problem because when I was younger I never finished what I started except for High School. * Who- My family is the problem because even though I didn’t finish college when I was younger, they should still support me in finishing it now. * Where- The problem is occurring at home because that is where I see my family the most. * When- The problem occurs every day. This sometime causes me to not to want to be at home. I have to let the negativity go in one ear and out the other, and focus on accomplishing my ultimate goal. * How- The problem occurred because of my past non-accomplishments when I was young and immature. Step 3: Generate Solutions by Brainstorming There are several solutions that could be possible in solving the problem. 1. I could market myself in different cities in order to have more employers see my resume. 2. Once I get a job, I can move out and away from the negativity. 3. I can get a part-time job also to help out with expenses once I move back out on my own. At this time I have been only marketing myself with a 50 mile radius from where I live. I am going to start job searching in a 100 mile radius and possible farther out. Right now I will take a job anywhere, no matter where it is at. Based on all of the knowledge that I have learned in this class, I will be able to analyze the situation and use my critical thinking techniques to come up with the best possible solutions to my problem. Once I look at the problem from every angle possible, I can then apply the solutions based on my analysis of my present state and present issue.

Journey to the Centre of the Earth: Creative Writing

Journey to the Centre of the Earth: Creative Writing Thus the memorable session ended. This discussion had thrown me into a fever. I left my uncle’s study dazed; I felt there was not enough air to  breath in all the streets of Hamburg put together. So I decided to walk made to the banks of the Elbe. Was I really convinced of the truth or did I just bend under the rule of Professor Lidenbrock’s? However, I must confess that I did remember being convinced, although my enthusiasm was now beginning to fade  Ã¢â‚¬Å"This is all very absurd!’ I exclaimed. â€Å"No sensible man should ever entertain such a proposal. I must have had a bad dream.† I walked along the banks of the Elbe and working my way along the port I reached the Altona road where I saw Grà ¤uben walking gracefully back to Hamburg. â€Å"Grà ¤uben!† I shouted from a distance. â€Å"Axel!† she was rather surprised to see me there. She looked at me and noticed the distress and uneasy look on face. â€Å"What is the matter ?† she asked. And in a few seconds she was fully informed about the position of affairs. She listened attentively and remained silent for a few seconds. â€Å"Axel,† she said at last. â€Å"It’ll be a wonderful journey.† â€Å"Grà ¤uben, are you not going to stop me from going on such an  expedition?† â€Å"No, Axel, and I would have loved to go with but this poor girl will only be in your way† She was not afraid to join in herself and persuaded me  to take part in such an expedition! Night had fallen by the time we got home to Kà ¶nigstrasse. I expected  to find the house quiet, but I had forgotten about the professor’s impatience. I found him shouting and rushing round amongst a crowd of porters who were busy laoding boxes in the passage. â€Å" Axel, where have you been ?† he shouted. â€Å"Your boxes are not packed â€Å" â€Å"Are we really leaving?† I asked as I stood there motionless. â€Å"Of couse, we are!† â€Å"Day after tomorrow, crack of dawn.† I could hear no more and I took refuge in my little room. I could barely catch a wink that night and was called early the next morning. I decided not to open the door. But could resist the sweet voice saying of Grà ¤uben calling me . I came out and dragged Grà ¤uben  into the professor’s study. â€Å"Uncle, it is only the 16th of May and we have time until the end of June. What is the need to hurry?† I asked. â€Å"If we waited until 22 June, we would arrive too late to see the shadow of Scartaris playing along the crater of Snaefells! We have to get to Copenhagen as quickly as possible and try to find some means of transport there. Go and pack your trunk.† There was nothing more I could say. I went back up to my room. Grà ¤uben came with me. She immediately took charge, carefully packing  into a small suitcase the things needed for my journey. Finally the last strap had been tightened round the trunk. I went downstairs again. Throughout the day, more and more suppliers of scientific instruments,  firearms, and electrical apparatus arrived. Martha was in a terrible tizzy. Evening came. I was no longer aware of the passing of time. â€Å"See you tomorrow morning† said my uncle. â€Å"We will depart at six sharp.† I woke at five the next morning. My uncle was at table gobbling his breakfast. I couldn’t eat. At half past five, there was a rattling of wheels in the street. A large carriage arrived to take us to Altona station. It was soon piled up with our trunks. Meanwhile my uncle was solemnly putting the reins of the house in  Grà ¤uben’s hands. She kissed us goodbye. â€Å"Go, dear Axel.† You are leaving a fiancà ©e but you will come back to  a wife.† I held her briefly in my arms, then got into the carriage. She and  Martha waved us a last goodbye from the front door and the two horses, galloped off towards Altona. We had crossed the border into Holstein Province. Altona, a suburb of Hamburg, is the terminus of Kiel railway, which was to carry us to Belts. Soon the carriage pulled up in front of the station. My uncle’s  numerous packages and bulky trunks were offloaded and loaded into the luggage van. At seven o’clock, the steam-whistle blew, we were sitting opposite each other in our compartment and the locomotive moved off. We were off. We were alone in the carriage, but did not speak. My uncle checked his pockets and travelling-bag, I noticed that that not forgotten a single item needed for this project. Amongst other papers, there was a note addressed to the Danish consulate, signed by Mr Christiensen, who was the consul-general in Hamburg  and a good friend of the professor’s, this was to pave the way to an introduction to  the Governor of Iceland. I also noticed the famous document, which was carefully hidden away in a secret compartment of his portfolio. A little later the train reached Kiel, a stone’s throw from the sea and our luaggage was transferred on to the steamship. The streamer, Ellenora was not due to leave until after nightfall. We had nine hours to kill and so we set off to explore the town. At half past ten the smoke rose from the Ellenora into the sky and the steamer moved rapidly over the dark waters of the Great Belt. It was a dark night; there was a strong breeze and a the sea was very rough sea, we could see nothing except some occasional fires on shore and a lighthouse. At seven in the morning reached Korsor, a little town in the west coast of New Zealand. We were then transferred to another train. It took three hours to reach the capital of Denmark. My unclehadn’t shut his eyes all night. Finally we reached Copenhagen at Ten in the morning. We then took a cab to the Phoenix Hotel in Breda Gate. As soon as we reached the hotel, my uncle dragged me out of my room to go to the Museum of Northern Antiquities. He wanted to hand over the letter of recommendation to the director of this establishment, a friend of the Danish consul in Hamburg. The director had been informed that we were tourists bound for Iceland, and he did all he could to assist us. We visited the quays with the object of looking for a next ship to sail. A little Danish schooner, the Valkyrie, was due to sail for Reykjavik on 2 June. The captain, a Mr Bjarne, was on board. He told us to be on board by 7 a.m. on Tuesday. We then thanked Mr. Thomson for all his help and returned to the Phoenix. â€Å"Now let’s eat some breakfast and and then we can visit the town.† We first went to Kongens-nye-Torw, then we had a scrumptous breakfast at a french restaurant run by a French chef called Vincent. Then I took a childish pleasure in exploring the town, with my uncle. But he took notice of nothing ,not even the Royal Palace, nor the pretty seventeenth-century bridge across the canal in front of the museum. Except  when we arrived at the Vor Frelsers Kirke. There was not special about the church but its spire had attracted Professor’s attention. â€Å"Let us go up there,† he said. â€Å"But I may feel dizzy,† I said ‘All the more reason: we have to get used to it.’ I had no choice but to obey him. A caretaker who lived across the on the  street gave us the key, and our ascent began. My uncle went first, and I followed him slowly for I was sure to feel dizzy. At first everything went well. But after 150 spiral steps the air suddenly hit me in the face: we had arrived on the platform. This was where the open-air staircase began, protected only by a thin rail, the steps were now getting narrower, and seemed to up into infinity space. I started feeling dizzy. â€Å" I can’t do this,† I cried ‘Of course you can! You are not a coward? Start climbing!’ my uncle said in a very stern voice. The open air made my head turn. My legs began to give way. Soon I was crawling on my knees, then on my stomach. I closed my eyes and at last we reached the apex. â€Å"Open your eyes, Alex,† he shouted. â€Å"You need take a lesson in abysses† I opened my eyes. Above my head the clouds drifted past. I could see greenery on one side and the sparkling sea on the other side. My first lesson in dizziness lasted an hour. When at last I was allowed to come down and set foot again on the firm pavements of the streets, I was aching all over. â€Å"We shall do this again tomorrow,† said the Professor. And thus I was forced to undergo this anti-vertigo exercise for five days in succession! The day for our departure had arrived. The day before we left, Mr. Thomson visited us and gave us letters of recommendation for Count Trampe, the governor of Iceland, Mr Petursson, the bishop’s suffragan, and Mr Finsen, the mayor of Reykjavik. On 2nd at six in the evening we boarded the Valkyrie. And soon the schooner made full sail through the straits. â€Å"Is the wind favorable?† enquired my uncle. â€Å"Perfect,† replied Captain Bjarne. â€Å"How long will the journey take?† enquired my uncle. â€Å"Roughly about ten days, if we don’t have too many nor’wester passing the Faroes.’ The crossing did not involve any special incident.But my uncle was ill all thought the voyage. As a result, he was unable to converse with the Captian about the subject of Snaefell. He had to put off all his questions until he arrived, and spent all his time lying in the cabin. A few days later the  Valkyrie finally dropped its anchor in Faxa Bay, a little before Reykjavik.The professor finally came out of his cabin, a little weak, but still enthusiastic and with a gleam of satisfaction in his eye. As soon as the schooner was anchored, my uncle rushed out. But  before leaving the deck, he dragged me forward; pointing his finger at a distant mountain with two points on top, a double cone covered with perpetual snows. â€Å"Snaefell,† he shounted with joy and made a gesture indicating total secrecy, and then climbed down into the waiting boat. Soon we were treading the soil of Iceland itself. The first we met was the governor of the island, Baron Trampe himself. The professor presented the governor with the letters from Copenhagen and launched into a short conversation in Danish. My uncle also received a warm welcome from the mayor, Mr Finsen and Mr Fridriksson. Mr Fridriksson was a good natured gentleman who taught natural scienecs  at Reykjavik School. This humble scholar spoke only Icelandic and Latin and  was in fact the only person I could converse with during my entire stay in Iceland. He even offered us two rooms in his house to stay in. â€Å"Axel,† said my uncle, â€Å"there is no time to lose, I am going to the library to look for some manuscript of Saknussemm. â€Å"Okay, I will explore the town while you explore the library’† I said stepped out to roam the streets of Rejkiavik. After a good walk I returned to Mr Fridriksson’s house: my uncle was already there, together with his host at the dinner table. He devoured his portion voraciously. Mr Fridriksson asked him if he has any success at the library. â€Å"Your library is deserted and has nothing but a few tattered books† my uncle replied. If you will tell me what books you are looking for, perhaps I may be of some assistance to you. My uncle hesitated at first and then decided to speak. â€Å" Monsieur Fridrikssen, I wish to know if you have any works of of a certain Arne Saknussemm.† â€Å"Arne Saknussemm! Are you referring to that scholar of the sixteenth Century, the great alchemist,† asked Mr. Fridrikssen. â€Å"Yes, I am!â€Å" replied my uncle. â€Å"His works do not exist, in Iceland or anywhere else,† he cried. â€Å"What, why is that?† my uncle asked in astonishment. Arne Saknussemm was persecuted for heresy, and his works  were burned in 1573 by the hand of the executioner in Copenhagen.† â€Å"Yes, this explains everything,† said my uncle. â€Å" Now I understand why Saknussemm had to conceal the secret in an incomprehensible word-puzzle† â€Å"What secret?† asked Mr Fridriksson keenly My uncle stammered: â€Å"No, nothing.† Mr Fridriksson, was kind enough not to pursue the topic any more. â€Å"I hope that you will not leave our island without exploring its mineral riches?† he told my uncle. â€Å"There are many mountains, glaciers, volcanoes there are to be studied,  and explored! Look at that mountain on the horizon. It is called Snaefell.† â€Å"It is an unusual volcano, whose crater is rarely visited. It is extinct for the last five hundred years,† he continued. ‘Well!’ replied my uncle, frantically tapping his legs and trying really hard so as not to jump into the air. â€Å"I will begin my geological studies with this Snyfil. . . Feless. . . what is it called?† â€Å"Snaefell,† repeated Mr Fridriksson. My uncle was trying really hard to conceal his excitement. â€Å"Yes,’ said my uncle, we will try and climb this Snaefell, perhaps even try and study its crater!† â€Å"It seems a very good idea, Professor Lidenbrock, to begin with this  volcano. But you will have to go by land as we do not possess any small boat in Reykjavik.† â€Å"But I can offer you a guide, who is not only reliable and also very intelligent and speaks perfect Danish,† cried Mr. Fridriksson. â€Å"Very well then, can I meet him today?† asked my uncle. â€Å"I am afraid, he will only be here tomorrow.† â€Å"Tomorrow then,† my uncle replied with a sigh.

Nursing Assessment Of Blood Donation Practices :: essays research papers

A Community Assessment of Erie County Volunteer Firefighters and Blood Donation Department of Nursing Table of Contents   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   I. Background Information on Affiliating Agency†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   II. Definition of Community  Ã‚  Ã‚  Ã‚  Ã‚  Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. III. Approaches Used to Assess Community  Ã‚  Ã‚  Ã‚  Ã‚  Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. IV. Description of Survey  Ã‚  Ã‚  Ã‚  Ã‚  Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. V. Assessment of Community  Ã‚  Ã‚  Ã‚  Ã‚  Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.   Ã‚  Ã‚  Ã‚  Ã‚  A.  Ã‚  Ã‚  Ã‚  Ã‚  People †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  1. Age and Gender Distribution †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  2.  Ã‚  Ã‚  Ã‚  Ã‚  Ethnicity †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  3.  Ã‚  Ã‚  Ã‚  Ã‚  Educational Levels †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  4.  Ã‚  Ã‚  Ã‚  Ã‚  Language  Ã‚  Ã‚  Ã‚  Ã‚  Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  5.  Ã‚  Ã‚  Ã‚  Ã‚  Religion  Ã‚  Ã‚  Ã‚  Ã‚  Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  6.  Ã‚  Ã‚  Ã‚  Ã‚  Income  Ã‚  Ã‚  Ã‚  Ã‚  Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  7.  Ã‚  Ã‚  Ã‚  Ã‚  Occupations  Ã‚  Ã‚  Ã‚  Ã‚  Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  8.  Ã‚  Ã‚  Ã‚  Ã‚  Housing  Ã‚  Ã‚  Ã‚  Ã‚  Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦   Ã‚  Ã‚  Ã‚  Ã‚  B.  Ã‚  Ã‚  Ã‚  Ã‚  Community Structures   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  1.  Ã‚  Ã‚  Ã‚  Ã‚  Government or Management   Ã‚  Ã‚  Ã‚  Ã‚  Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  2.  Ã‚  Ã‚  Ã‚  Ã‚  Educational Agencies  Ã‚  Ã‚  Ã‚  Ã‚  Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦....   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  3.  Ã‚  Ã‚  Ã‚  Ã‚  Agents of Social Control  Ã‚  Ã‚  Ã‚  Ã‚  Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  4.  Ã‚  Ã‚  Ã‚  Ã‚  Informal Power Structures  Ã‚  Ã‚  Ã‚  Ã‚  Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  5.  Ã‚  Ã‚  Ã‚  Ã‚  Production, Consumption & Distribution of Goods and Services  Ã‚  Ã‚  Ã‚  Ã‚  Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  6.  Ã‚  Ã‚  Ã‚  Ã‚  Family Structures  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  C.  Ã‚  Ã‚  Ã‚  Ã‚  Other Aspects  Ã‚  Ã‚  Ã‚  Ã‚  Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  1.  Ã‚  Ã‚  Ã‚  Ã‚  Geography  Ã‚  Ã‚  Ã‚  Ã‚  Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  2.  Ã‚  Ã‚  Ã‚  Ã‚  Transportation  Ã‚  Ã‚  Ã‚  Ã‚  Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦...   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  3.  Ã‚  Ã‚  Ã‚  Ã‚  Recreation  Ã‚  Ã‚  Ã‚  Ã‚  Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  4.  Ã‚  Ã‚  Ã‚  Ã‚  Communication  Ã‚  Ã‚  Ã‚  Ã‚  Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  D.  Ã‚  Ã‚  Ã‚  Ã‚  Health Risk Factors  Ã‚  Ã‚  Ã‚  Ã‚  Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  E.  Ã‚  Ã‚  Ã‚  Ã‚  Resources for Dealing with Risk Factors  Ã‚  Ã‚  Ã‚  Ã‚  Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  1.  Ã‚  Ã‚  Ã‚  Ã‚  Social Changes Needed to Combat Risk Factors†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  F.  Ã‚  Ã‚  Ã‚  Ã‚  Stressors  Ã‚  Ã‚  Ã‚  Ã‚  Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  G.  Ã‚  Ã‚  Ã‚  Ã‚  Analysis of Data  Ã‚  Ã‚  Ã‚  Ã‚  Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. VI. Summary   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ VII. Conclusions  Ã‚  Ã‚  Ã‚  Ã‚  Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ VIII. Recommendations  Ã‚  Ã‚  Ã‚  Ã‚  Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. IX. References  Ã‚  Ã‚  Ã‚  Ã‚  Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ X. Appendices  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   A. American Red Cross Web Site Home Page B.  Ã‚  Ã‚  Ã‚  Ã‚  Neumans Community Assessment Model  Ã‚  Ã‚  Ã‚  Ã‚   C.  Ã‚  Ã‚  Ã‚  Ã‚  Community Blood Donation Survey D.  Ã‚  Ã‚  Ã‚  Ã‚  Survey Results A Community Assessment of Erie County Voluntary Firefighters and Blood Donation The need for blood grows every day. Blood donation centers continuously request the general population to donate. Specific populations are expected to participate in community activities more, due to the nature of their work. One such group are the volunteer firefighters of Erie County, New York. These are the men and women who rescue victims of accidents and disasters daily. The purpose of this assessment, done in conjunction with the American Red Cross, is to determine whether and why volunteer firefighters participate in blood donation. The scope of this assessment will include a description of the Erie County volunteer firefighter population, the community structures of the Erie County, and other various aspects of the community as well. It will include health risks and stressors relative to firefighting. The identification of volunteer firefighter needs and recommendations to remedy these needs along with conclusions drawn from the research will be provided. An analysis of the data collected will be provided. Background Information on Affiliating Agency The affiliating agency used for this assessment was the American Red Cross. The American Red Cross began in 1881 as an offshoot of the European Red Cross by Clara Barton in Dansville, NY. Its purpose is to â€Å"provide emergency aid during civil disasters such as floods and earthquakes, offer humanitarian services for armed forces personnel and their families, and operate centers for the collecting and processing blood and blood products.† (Davis, 1993, p. 79) The name of the local chapter in Erie County is the Greater Buffalo Chapter (see Appendix A). Definition of Community Community, according to Anderson and McFarlane (2000), is described as a â€Å"complex webs of people shaped by relationships, interdependence, mutual interests, and patterns of interaction† (p. 93). Further, Anderson and McFarlane note â€Å"The community encompasses people in a particular time and place† (p.